Introducing safety and agility with software quality engineering in the airline industry.

We wanted to do more than just build automated tools. We wanted to ensure that testers could learn the skills they needed to run and update the tools we built. To that end, we built new automation tools to help train and improve the skills of the client’s current testers. We encouraged them to use automation tools and taught them executions so they could understand and eventually modify how the tools worked, maintain the automated suite, and meet future needs.

Throughout the journey, we’ve consistently gone above and beyond to identify issues and propose solutions, and to be available and flexible for our client – especially during major ramp-ups and ramp-downs in activity. Today, we have a team of 236 highly motivated QA professionals and quality engineers working both onsite and offshore, providing end-to-end delivery of QA and software quality engineering services across 95% of the entire applications estate.

When we first began automating processes and setting up the test automation framework for the client, we wanted to ensure our QE software solution was built in from the ground up. Our early intervention enabled in-sprint automation that included an industry-first virtualized abstraction for functional testing. We also focused on enabling the existing testing team to design and develop concurrent automation themselves.

Our automation work has not only improved the quality of software releases but also facilitated the client’s strategic transition from a waterfall to an agile model in 2017. Test automation has now been integrated into every stage of the CI/CD process, from initial test design through to regression testing – which is now 70% automated, with timescales down from days to hours.

When the client transitioned to a QE-focused process, we helped by integrating automation into all aspects of the quality lifecycle, from test design to test planning and execution. By automating sanity and optimizing E2E tests – our design-first approach ensured in-built modularity. These tools seamlessly integrate with Jira, TFS, Jenkins, and Bamboo, without the need for custom frameworks.

Our work has saved the client millions of dollars and enabled the faster release of high-quality software to production – even as COVID-19 brought about big, urgent changes to its passenger-facing processes. We’ve taken on our client’s objectives as our own, providing thought leadership and innovation, and increasing the standing of the QA team within the client’s overall IT function. Our successful partnership is a prime example of our OneCompany® ethos in action.

Automation proved even more useful to our client than just taking manual testing off employees’ to-do lists. It also helped them to learn and improve with comprehensive reporting. The client initially struggled to create overarching testing reports quickly, so we configured various APIs to collect data from multiple sources. These diced the data to provide meaningful insights from across the applications in a matter of minutes.

Our proactivity and expertise came into their own when we noticed bottlenecks and backlogs in our client’s mobile application testing processes. We proposed and implemented an automation solution at minimal cost to our client – establishing the cloud infrastructure, managing, and maintaining mobile OS versions, automating test execution, and ensuring appropriate scripts were implemented.